FOR IMMEDIATE RELEASE
July 6, 2000
Contact: Dean DeBuck
New OCC Study Finds Banks Offering Internet Services Differ in Significant Ways from Other Institutions
WASHINGTON — A study completed by a team of economists at the Office of the Comptroller of the Currency found that banks offering Internet services are typically more profitable than those that do not, with the exception of the smallest institutions.
"Our research suggests that in general, banks that offer Internet services are more profitable than banks that rely on more traditional delivery modes", said Jonathan L. Fiechter, Senior Deputy Comptroller for Economic Policy and International Affairs. "While it is too early for Internet services to have much of an effect on bank performance measures, it does appear that banks that were early adopters of Internet banking have adopted a more aggressive business strategy, including an emphasis on fee-generating activities."
The study draws on detailed information about the Internet banking activities of national banks, provided by OCC examiners in August and September 1999, as part of the OCC's ongoing efforts to stay abreast of significant technological changes affecting the banking industry. An article based on the study, "Who Offers Internet Banking?" by the OCC's Karen Furst, William W. Lang and Daniel E. Nolle will appear in an upcoming issue of the OCC's Quarterly Journal.
Although the availability of Internet banking services for consumers is growing rapidly, the study found that the number of households banking online remains relatively small. But while relatively few households have found a compelling reason to switch to online banking, the Internet holds much greater potential for providing banking services to businesses. Businesses of all sizes are looking for cost savings by moving to electronic banking and payments services, and some banks are beginning to respond to this demand, according to the OCC study.
The study also found:
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