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OCC’s Hurricane News Center, 2017

Updated: September 6, 2017

The OCC's Hurricane News Center is a repository for hurricane related information for national banks and federal savings associations, their customers, and other regulatory agencies.

The OCC is working cooperatively with all of the state and federal banking agencies and other organizations to support consumers and regulated institutions in the affected areas. If you have questions concerning the operations of your financial institution, please call your financial institution or visit your financial institution's web site. Customers with questions regarding national banks and federal savings associations that cannot be resolved through the financial institution should contact the OCC's Customer Assistance Group at 1-800-613-6743, or by completing the online Customer Complaint Form.

News Issuances

Hurricanes


Hurricane Irma 
Information for Consumers and Bankers in the Affected Areas

Updated: September 5, 2017

Information for Banks and Savings Associations

Information for Consumers

Consumers and business owners experiencing difficulties beyond their control should actively reach out to and work with their financial institutions. Search the FDIC’s BankFind for bank branch locations and websites.

Additional Resources and News

FEMA
This website contains links to active advisories for Irma and safety tips. You can also follow FEMA on Twitter and Facebook.

Ready.gov
This site contains valuable information on preparing for hurricanes and preparing your home and family for flooding.

Red Cross
The Red Cross site contains information on how to donate and volunteer to provide disaster assistance. Also, the "Get Help" tab provides information on shelter locations, disaster recovery guidelines, and the "Contact Loved Ones" registry.

Social Security Administration
This site provides information on Social Security office closures, safety preparedness, signing up for direct deposit, and more.

Consumer Financial Protection Bureau
The CFPB publishes tips for consumers impacted by hurricanes to help them rebuild their financial standing.

National Credit Union Administration
The National Credit Union Administration Hurricane and Disaster Information website includes information for consumers and for credit unions.

State Agencies

See how your state is responding to the hurricane. The following links provide information on road closures, shelters, power outages, and other resources.

Florida

Puerto Rico

U.S. Virgin Islands

Hurricane Harvey 
Information for Consumers and Bankers in the Affected Areas

Updated: August 29, 2017

The OCC is working cooperatively with all of the state and federal banking agencies and other organizations to support consumers and regulated institutions in the affected areas. If you have questions concerning the operations of your financial institution, please call your financial institution or visit your financial institution's web site. General preparedness information and state specific information may be obtained through the following web sites.

Information for Banks and Savings Associations

Information for Consumers

Consumers and business owners experiencing difficulties beyond their control should actively reach out to and work with their financial institutions. Search the FDIC’s BankFind for bank branch locations and websites.

Additional Resources and News

FDIC’s Harvey Web site
This website contains links to additional information regarding insured depository institutions.

FEMA - www.fema.gov
This website contains links to popular pages for monitoring Harvey's progress, disaster survivor assistance and how to apply for assistance in the event you are impacted by the storm. You can also follow FEMA on Twitter and Facebook.

Ready.gov - www.ready.gov
This site contains valuable information on developing personal preparedness plans as well as hurricane safety tips.

Red Cross - www.redcross.org
The Red Cross site contains information on how to donate and volunteer to provide disaster assistance. Also, the "Get Help" tab provides information on shelter locations, disaster recovery guidelines, and the "Contact Loved Ones" registry.

Social Security Administration - www.socialsecurity.gov
This site provides information on Social Security office closures, safety preparedness, signing up for direct deposit, and more.

Consumer Financial Protection Bureau - www.cfpb.gov
The CFPB publishes tips for consumers impacted by hurricanes to help them rebuild their financial standing.

U.S. Housing and Urban Development (HUD)
HUD will speed federal disaster assistance to the State of Texas and provide support to homeowners and low-income renters forced from their homes due to Hurricane Harvey. Read more.

National Credit Union Administration
The National Credit Union Administration is providing help to credit unions and their members in parts of Texas and Louisiana. Read more.

State Agencies

See how your state is responding to the hurricane. The following links provide information on road closures, shelters, power outages, and other resources.

Louisiana

Texas